Cancellation & Refund Policy
How to cancel auto-renew on your bundle and when refunds apply.
Last updated: 1 July 2026
Cancel auto-renew anytime
Pi Leo Academy subscriptions (monthly or yearly) start with a 30-day free trial and then renew automatically. There is no lock-in contract and no cancellation fee — you can turn off auto-renew at any point. If you cancel during the free trial, no first subscription charge is made. After a paid period begins, you keep full access until the end of the billing period you have already paid for.
How to cancel auto-renew
- Log in to your parent account.
- Go to Profile → Billing.
- Click Cancel auto-renew.
- Confirm the cancellation. You will receive an email confirmation within a few minutes.
If you have any trouble, email contact@pileoacademy.com.au and we will cancel on your behalf within one business day.
When does cancellation take effect?
Cancelling during the 30-day free trial stops the first subscription charge. After a paid period begins, cancelling auto-renew stops the next charge and you keep full access to the platform until the end of the billing period you've already paid for. For example, if your paid yearly plan starts on 1 March 2026 and you cancel on 1 September 2026, your access continues until 28 February 2027 and no further charge is made. Monthly subscribers keep access until the end of their current month.
Refunds
The first 30 days are free, so you can cancel during the trial before the first subscription charge. After a paid period begins, we don't issue prorated refunds — cancellation simply stops the next charge. If you believe there are exceptional circumstances (duplicate charge, billing error, etc.) please contact us and we'll investigate.
Pause instead of cancel?
We don't currently offer a formal pause feature. If you need a break, cancel auto-renew and resubscribe when you're ready — your practice history and student profiles are retained for 12 months after expiry.
Questions?
Email pileoacademy6683@gmail.com or call +61 494 639 263. You can also read our Privacy Policy, Terms of Service, and Cancellation & Refund Policy.